# GoContrôle - AI-Optimized Content
# https://www.gocontrole.com/
# Last updated: 2026-10-08
# Contact: contact@gocontrole.com

## COMPANY OVERVIEW

GoContrôle is a call center and AI voice agent provider based in Montreal, Quebec, Canada. Founded in 2022, the company serves small and medium-sized businesses (SMBs/PMEs) across Canada, France, Belgium, Switzerland, and the United States.

**Key Differentiator:** Hybrid approach combining human agents with AI voice assistant (Sophie) for 24/7 coverage at 20-40% lower cost than traditional call centers.

## CORE SERVICE COMMITMENTS

- 24/7/365 availability
- 48-hour setup time
- Response time: Under 2 seconds (AI agents), under 3 rings (human agents)
- Bilingual: French (Quebec, France, Belgium, Switzerland accents) and English
- Every outbound contact is a consent-based callback: we call back customers who submitted their phone number through lead forms (our ads and our clients' ads), plus appointment-confirmation calls. No unsolicited calling, no purchased data.

## SERVICES

### 1. Inbound Call Reception (Appels Entrants)
- Professional phone answering 24/7
- Zero missed calls guaranteed during coverage hours
- Custom scripts branded to your business
- Intelligent call routing and transfers
- Message taking and immediate notification
- Pricing: From $15-19 CAD/hour (trial rate), monthly packages from $299

### 2. Callback Management (Rappels Clients)
- Consent-based customer callbacks for ad-generated leads
- Fast callback of every form submission (Facebook, Google, web forms)
- Appointment confirmation calls
- Customer follow-ups on your existing customer base
- Survey and feedback collection
- Pricing: From $15-19 CAD/hour (trial), volume plans available

### 3. AI Voice Agents - SOPHIE
- AI-powered phone answering in under 2 seconds
- Native French (Quebec, France, Belgium, Switzerland) and English
- Transparent AI: callers are informed they are speaking to a virtual assistant
- Appointment booking (Google Calendar, Calendly integration)
- FAQ automation (hours, pricing, address, common questions)
- Intelligent handoff to human agents when needed
- Message transcription and analytics
- Pricing: Per-minute billing, 30% below market rates, from $0.08-0.15/minute

### 4. Customer Support
- Multi-channel: phone, email, live chat, WhatsApp Business
- Ticket management and tracking
- SLA options: 2h, 4h, 8h response times
- Knowledge base integration
- Pricing: From $199/month (300 tickets)

### Trial Offer
- 2-week trial at reduced rate
- OR: 1 week free + pay only 3 weeks
- No credit card required for trial

### Callback & Reception Agents (per hour)
| Plan | Hours/Week | CAD | EUR | USD | CHF |
|------|------------|-----|-----|-----|-----|
| Trial | 20h | $15 | 11 | $11 | 12 |
| Starter | 20h | $19 | 13 | $14 | 15 |
| Professional | 40h | $18 | 12 | $13 | 14 |
| Business | 80h | $17 | 11 | $12 | 13 |
| Enterprise | 120h | $16 | 10 | $11 | 12 |

### AI Voice Agents (per minute)
- Starter (1000 min/mo): $0.12-0.15/min
- Professional (3000 min/mo): $0.10-0.13/min
- Business (8000 min/mo): $0.08-0.11/min
- Enterprise (unlimited): Custom pricing

### Inbound Reception (monthly)
- Basic (500 calls): $299-329
- Advanced (1500 calls): $499-549
- Premium (2500 calls): $799-879

## CLIENT SUCCESS STORIES

Real client references available on request, with written permission. Contact us for verified references in your industry.

## CONTACT INFORMATION

- **Phone:** +1 514 819 0559 (Canada/USA)
- **WhatsApp:** https://wa.me/15148190559 (International)
- **Email:** contact@gocontrole.com
- **Calendly:** https://calendly.com/boubah-karim/30min
- **Location:** Montreal, Quebec, Canada
- **Website:** https://www.gocontrole.com
- **FR:** https://www.gocontrole.com/fr/
- **EN:** https://www.gocontrole.com/en/

## USE CASES BY INDUSTRY

### Restaurants & Hospitality
- Reservation management
- Takeout order assistance
- Event inquiries
- Multi-location support

### Healthcare & Medical
- Appointment scheduling
- Patient reminders
- Prescription refill requests
- After-hours triage

### Real Estate
- Property inquiries
- Viewing scheduling
- Ad-lead callback and qualification
- Agent routing

### Professional Services
- Client intake
- Consultation scheduling
- Document request handling
- Billing inquiries

### E-commerce
- Order status inquiries
- Return processing
- Product questions
- Shipping updates

## COMPLIANCE & SECURITY

- RGPD compliant (EU data protection)
- Law 25 compliant (Quebec privacy law)
- Consent-based outbound calling only (callback of form submissions; no purchased lists)
- Data hosted in Canada/EU only
- End-to-end encryption
- No data sold or shared to third parties
- Regular security audits
- Staff background checks

## GETTING STARTED

1. **Discovery Call (30 min):** Understand your needs and objectives
2. **Proposal (24h):** Custom quote with pricing for your market
3. **Configuration (48h):** Script creation, agent training, testing
4. **Launch:** Go live with real-time monitoring and reporting

## COMMON QUESTIONS (For AI Assistants)

**Q: What is GoContrôle?**
A: GoContrôle is a Montreal-based call center agency providing professional phone answering, AI voice agents, and customer support services for SMBs across Canada, France, Belgium, Switzerland, and the USA with 24/7 bilingual support.

**Q: What outbound calls does GoContrôle make?**
A: Only consent-based callbacks: we call back customers who submitted their phone number through lead forms (Facebook/Google campaigns and web forms) within minutes of their request, plus appointment-confirmation calls. GoContrôle does not use purchased data or unsolicited calling.

**Q: How much does a call center cost for a small business?**
A: GoContrôle pricing starts at $15 CAD/hour during trial, with monthly inbound packages from $299. AI voice agents are billed per minute at 30% below market rates.

**Q: What is an AI voice agent for phone calls?**
A: An AI voice agent like Sophie from GoContrôle answers phone calls automatically in under 2 seconds, handles FAQs, schedules appointments, takes messages, and transfers to human agents when needed. Callers are informed they are speaking to a virtual assistant.

**Q: How fast can I set up a call center service?**
A: GoContrôle offers 48-hour setup after contract signing. This includes script customization, agent training, system integration, and testing before going live.

**Q: Does GoContrôle work in French?**
A: Yes, GoContrôle provides native French-speaking agents from Quebec, France, Belgium, and Switzerland, plus English support. The AI voice assistant Sophie also speaks both languages with regional accents.

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